RETURN & EXCHANGE POLICY
Terms and Conditions Apply.
RETURN & EXCHANGE POLICY:🥑All goods sold are non-refundable. However, Holdera.co provides 7 days of satisfaction for return and exchange products, which effective from the date of parcel received. Kindly contact our customer service for return & exchange.
🥑Only item(s) that are UNWORN, UNALTERED, UNWASHED, and LABEL TAG still attached (NO CUT OFF) still in sellable condition could be returned. For reason of hygiene, BRA, BRALETTE, BRA TOP, UNDERWEAR, and CLEARANCE SALE ITEM are NOT accepted to return once been sold.
🥑Item(s) that are WORN, DAMAGED, MARKED OR ALTERED will not be accepted and item(s) will be send back to customer. And customer have to pay for the resend return item(s).TO BE ELIGIBLE FOR RETURN, ITEMS MUST BE UNUSED AND IN THE SAME CONDITION AS YOU RECEIVED IT WITH ORIGINAL PACKAGING.
🥑Return & Exchange can only made one time per order number.
🥑If the item is no longer in stock, we will offer a replacement item or refund in term of cash voucher.
🥑Return will only be refunded in term of cash voucher.
🥑Holdera.co reserves the right to deny a return or exchange if the item(s) does not meet the Return Policy requirements above.
🥑To check the return & exchange status, you may contact our customer service via email at holderacustomerservice@gmail.com
INCORRECT & DEFECTIVE ITEM(S):
🥑We apologise if we have sent you an incorrect/defective item. Kindly contact our customer service team at holderacustomerservice@gmail.com or drop us a message at Facebook / Instagram about this issue with your Order Number and a picture of the incorrect item or the defective area within 5 working days upon receiving your item(s) and we will reply you within 1 working day.
🥑We advise that all items are to be hand-washed and NOT soaked. We do not guarantee that the items will not be altered (colour runs, size shrinks etc) after washed or soaked, and if this happens, Holdera.co will not be responsible and no return request due to this reason will be entertained.
MEASUREMENT DISCREPANCIES
🥑Please note that measurements may vary 0.5 - 0.75 inches due to manufacturing processes.
🥑The true colour of an item may also vary slightly due to strong studio lighting and inevitable discrepancies arising from individual computer resolutions.
🥑These aspects are not considered to be defects and are therefore non-eligible for returns.
🥑Holdera.co reserves the right to amend the terms from time to time with our prior notice. If you have any clarifications, kindly email us at holderacustomerservice.com